FAQs
Answers to frequently asked questions.
36 articles
Is there an easy way to access a client's profile from my schedule?
How do I create and send report cards?
My mobile app keeps opening to a date in the past and not today
Can I save a backup copy of my schedule?
Can I assign a primary sitter to a client?
What's a Form 1099-K, and should I be receiving one from PetPocketbook?
How do I waive a cancellation fee?
How can I see what's been deposited into my bank account?
What are Instant Payouts?
How long does it take for online payments in PetPocketbook to get deposited into my bank account?
What are service fees, and how does this help me?
How can I export my client information for marketing campaigns?
How can I see the estimated total for an invoice before services?
I just got hired. How do I create a staff account for myself?
Do I have to login to see or reply to messages in PetPocketbook?
Is there a mobile app?
Can I have my team check in when they arrive and check out when they finish an appointment?
How do I see appointment and pet details on my phone?
Can I do payroll through PetPocketbook?
How do I read my payroll breakdown?
Can I customize the fields in my client profiles?
How should I set up packages in PetPocketbook?
Do you offer 24/7 support?
How do I stop sending invoices to a client by email?
How do I change which notifications my clients receive from PetPocketbook?
How do I remove a human or pet from a client's family profile?
How do I add a contact without an email address?
Will my clients see everything that I add to their profiles?
How do I search for a specific client?
Can I add a link to PetPocketbook from my website?
Can I view all the report cards I've ever sent to a pet parent?
How can I see what my pet parents see?
Can I remove a group announcement that has already been sent?
Do you offer mileage tracking?
Can clients add special requests or notes for specific walks?
How do I add access instructions for my pet parents?