FAQs
Answers to frequently asked questions.
36 articles
- Is there an easy way to access a client's profile from my schedule?
- How do I create and send report cards?
- Can I save a backup copy of my schedule?
- Can I assign a primary sitter to a client?
- What's a Form 1099-K, and should I be receiving one from PetPocketbook?
- How do I waive a cancellation fee?
- How can I see what's been deposited into my bank account?
- What are Instant Payouts?
- How long does it take for online payments in PetPocketbook to get deposited into my bank account?
- What are service fees, and how does this help me?
- How can I export my client information for marketing campaigns?
- How can I see the estimated total for an invoice before services?
- I just got hired. How do I create a staff account for myself?
- Do I have to login to see or reply to messages in PetPocketbook?
- Is there a mobile app?
- Can I have my team check in when they arrive and check out when they finish an appointment?
- How do I see appointment and pet details on my phone?
- Can I do payroll through PetPocketbook?
- How do I read my payroll breakdown?
- Can I customize the fields in my client profiles?
- How should I set up packages in PetPocketbook?
- Do you offer 24/7 support?
- How do I stop sending invoices to a client by email?
- How do I change which notifications my clients receive from PetPocketbook?
- How do I remove a human or pet from a client's family profile?
- How do I add a contact without an email address?
- Will my clients see everything that I add to their profiles?
- Can I add a link to PetPocketbook from my website?
- Can I view all the report cards I've ever sent to a pet parent?
- How can I see what my pet parents see?
- Can I remove a group announcement that has already been sent?
- Do you offer mileage tracking?
- Can clients add special requests or notes for specific walks?
- How do I add access instructions for my pet parents?
- Do you have a referral program?
- Understanding GPS tracking accuracy and route reliability