For Pet Parents
Helpful guides for booking care, paying your providers, and staying in the loop
38 articles
- What is PetPocketbook?
- How do I reset my password?
- How do I add PetPocketbook to my mobile device?
- Can I message my pet care professional through PetPocketbook?
- I need help. How do I contact support?
- How do I view documents or sign agreements from my provider through PetPocketbook?
- How do I manage my notification settings in PetPocketbook?
- What is a family profile in PetPocketbook?
- How do I edit my family profile?
- What types of information should I include in my pet’s profile?
- Can I share certain information with only one pet care provider?
- Is there a limit to how many family members can be in my profile?
- Is it safe to add my credit card or bank info?
- Can I add multiple payment methods to my account?
- How do I remove a human or pet from the family profile?
- How do I see my upcoming appointments?
- How do I change or cancel an upcoming appointment?
- How do I request an appointment?
- How do I see my pet’s appointment report cards?
- What payment methods does PetPocketbook support?
- How do I add my payment information?
- Where do I find my invoices?
- How will I know when I have a new bill?
- How do I change the email that my bills are being sent to?
- How do I pay for services through PetPocketbook?
- What is AutoPay, and how do I set that up?
- I already paid. Why did I receive a bill?
- What's the 5% service fee, and does my pet care provider get any of it?
- Can I prepay for services?
- How do I leave a tip?
- How do I set up my account as a pet parent?
- How do I add a pet to my family profile?
- How do I create a secure password?
- Can I add a special note for my pet care provider for a specific appointment?
- How do I request overnight care over a date range?
- How do I enable push notifications for the PetPocketbook app?
- How do I add or edit my access instructions for my pet care provider?
- How do I get a refund?