For Pet Parents
Helpful guides for booking care, paying your providers, and staying in the loop
32 articles
What is PetPocketbook?
How do I reset my password?
How do I add PetPocketbook to my mobile device?
Can I message my pet care professional through PetPocketbook?
I need help. How do I contact support?
How do I view and sign documents through PetPocketbook?
How can I delete my account?
How do I manage email notifications in PetPocketbook?
What is a family profile in PetPocketbook?
How do I edit my family profile?
What types of information should I include in my pet’s profile?
Can I share certain information with only one pet care provider?
Is there a limit to how many family members can be in my profile?
Is it safe to add my credit card or bank info?
Can I add multiple payment methods to my account?
How do I remove a human or pet from the family profile?
How do I see my upcoming appointments?
How do I change or cancel an upcoming appointment?
How do I request a new appointment?
How do I see my pet’s appointment report cards?
What payment methods does PetPocketbook support?
How do I add my payment information?
Where do I find my invoices?
How will I know when I have a new bill?
How do I change the email that my bills are being sent to?
How do I pay for services through PetPocketbook?
What is AutoPay, and how do I set that up?
I already paid. Why did I receive a bill?
What's the 5% service fee, and does my pet care provider get any of it?
Can I prepay for services?
How do I leave a tip?
How do I set up my account as a pet parent?