From your "Appointments" page, tap "modify" or "cancel" on the appointment that you'd like to edit.
You will be prompted to choose whether you'd like to cancel your original appointment or to keep the appointment, unless the appointment changes are accepted by your pet care provider.
If you choose the first option when modifying an appointment, your original appointment will be replaced by a new appointment request if you've updated the time, date, or service — in other words, you are canceling your original appointment and requesting a new one.
If you choose the second option when modifying an appointment, you keep your original appointment in case the newly requested time, date, or service cannot be accommodated by your provider.
⚠️ Please note that with either option, you may be subject to late cancellation or late re-scheduling fees depending on your pet care providers' cancellation policy. Don't worry, we'll let you know if you're going to incur a cancellation fee when canceling or modifying an appointment.
Beyond confirmed appointments, you can modify or cancel pending appointment requests as well in the "Requests" tab.
To find the "modify" and/or "cancel" buttons:
On desktop, hover over the appointment that you'd like to change, and you'll see the buttons appear to the right of the appointment.
On a mobile device, tap on the appointment that you'd like to edit, and the appointment will slide to the left to reveal the "modify" and "cancel" buttons on the right.
Once a request has been confirmed by your pet care provider, it will move into your confirmed "Appointments" tab.