If you're tired of sharing lock box codes with staff last minute and or getting locked out of clients' homes due to missing these details, you should utilize our access instructions field that's available for each family profile.
To add or edit access instructions on a family profile, head to your Clients list in the blue main navigation menu on a desktop or petpocketbook.com on your phone. Find the family that you'd like to add access instructions for, and then tap edit.
Then, you'll want to tap on the address line on the human's profile.
This will open the Edit address menu where you can add access instructions to share with your pet care provider.
Make sure to tap the red save button to commit the changes.
In the PetPocketbook app, you'll want to head to the clients list which you can locate in the home menu or from your schedule by tapping on a pet's profile, then switching to edit the human on the family profile and tap the red pencil icon in the top right hand corner of the app.
This will open up the edit profile page. In the contact info section, you'll need to scroll down to the address section to add access instructions.
Make sure to tap the red update button to commit the changes.
When you add access instructions, the information you add in this field will always appear in the appointment details on your schedule for easy access!
