What's the 5% service fee, and does my pet care provider get any of it?

PetPocketbook charges a 5% service fee (minimum of $1) when you pay through our platform for the convenience of managing and paying for your pets’ care in PetPocketbook.

When you pay through PetPocketbook, your pet care provider doesn’t pay traditional processing fees that eat into their bottom line – PetPocketbook does. Most of the service fee that you pay goes toward these processing fees for your payment as well as any fees associated with refunds and chargebacks that inevitably come up over time. The remainder helps support operating costs at PetPocketbook so that we can keep our lights on while keeping access to our software affordable for the small businesses that care for your pets. With the money saved between processing fees and software subscription costs, your local pet care business can invest more in providin g the best care fir your pets. 💪🍻🥳