How do I pay for services through PetPocketbook?
Whether you have received an invoice for completed appointments or are prepaying for packages of services, it is easy to make a payment through your Pet Parent Portal. If you've recently received an invoice email from one of your pet care providers via PetPocketbook, you'll find a "pay now" button at the top of that invoice email, which will take you directly to your payment screen. If you don't have that email handy or would like to make a prepayment, you can follow the below steps to get there all the same! ✨
Step 1
Go to https://www.petpocketbook.com on your computer or mobile device, and login to your Pet Parent Portal account by clicking on the login button at the top right of your screen.
On a mobile device, tap on the three lines at the top right of your screen to open the menu. Then tap on the Login button.
Step 2
Once you are logged in, go to your Invoices tab and tap the "Make a payment" button. If you’re on a mobile device you can open the navigation by tapping on the three bars at the top left of the screen. If you are on a computer, click on the piggy bank in the blue bar on the left side of your screen.
Step 3
Once you've tapped "Make a payment," a payment screen appears. Your full outstanding balance (if you have one) will automatically be pre-filled, but you can tap into this amount to change what you'd like to pay. If you don't have a balance and are prepaying for services, enter the amount that you've been told by your pet care provider to pay. You can also add a tip to your payment to thank your pet care professional for all of their hard work 🐶
Step 4
Once you hit the “Pay” button, your transaction will be complete, and you'll see your payment appear in your Invoices tab. Your balance will also update to reflect your payment.
If you are prepaying for services, your account will show a credit balance until a new bill is issued after those services have been completed. Any new bills will then eat into your credit balance first until it's been all used up!
