Can I set a cut-off time for appointment requests?

Yes! 🥳

You can set up a cut-off time for each of your service categories on the Policies & fees tab in your Category Settings page. Double check that you've selected the category where you'd like to apply a cut-off time for requests — in the screenshot below, we've selected the "Dog Walking" category for example.

Under the last-minute requests section, turn on the Set cut-off time for requests toggle to create your policy. By default, a new policy is set up for you to choose a certain time and day (relative to the appointment date) after which pet parents can no longer request appointments. You can tap within instead if you’d prefer to cut-off appointment requests within a certain number of hours or days of the appointment. 

In our example below, we set up our cut-off time to 6AM on the day of the desired appointment, effectively preventing any same-day requests.

Once you hit add, you'll see your policy appear under the last-minute requests section of the Policies & fees tab. If you need to make any changes, just tap the update button corresponding to your policy! 

⚠️ Your policy comes into effect immediately upon setup.

What if I wanted to make an exception for a client?

No problem! Even if you have a cut-off time set up, clients can still message you directly to request an appointment. If you’d like to accommodate it, you can manually add it to your schedule. Setting up a request cut-off policy just disables upcoming times (based on your policy) when your clients go through the request process in their pet parent portal. 😎