If a pet parent cancels an upcoming appointment through PetPocketbook, you will get an email notification to the email address in your company profile.
If the appointment is being canceled on the same day as the appointment itself, the staff member assigned to the appointment will also get an email notification about the cancellation.
Once an appointment is canceled, it'll automatically move off of your schedule and onto a separate Cancellations schedule.
On PetPocketbook's mobile website, you'll need to filter your schedule view from your schedule, or all staff, and swipe up to see the list of cancellations.
From a computer, you'll need to filter your schedule view to show cancelled appointments.
From here, you can tap into a canceled appointment to see the details of that appointment along with the time stamp of when the appointment was marked as canceled and a reason for cancellation (if one was submitted). You can archive to remove the record of this cancellation or restore the appointment, if your client changed their mind.
We also keep track of each client family's cancellation history, which you can find by heading to the Clients list, searching for the client, and then tapping into the Appointments tab and then choosing the Cancellations section.