Will my clients see everything that I add to their profiles?

Your clients can see and edit everything in their family profile, except for the "Internal Notes" field in each pet's profile. We totally get that sometimes you may need to share information with your team that you don’t want your clients to see. To do that, begin editing a pet profile and tap or scroll to the “Notes” section.

Whatever information you type into the “Internal Notes” field will be available to you and your staff but will not be visible to your clients.