How do I create a secure password?
When it comes to protecting your PetPocketbook account, strong passwords are your first line of defense. We know this stuff can be frustrating, especially when you just want to log in and get back to caring for your clients. That’s why we’re here to guide you through it—no tech jargon, just simple advice.
Why some passwords don’t work
We use a password strength checker that helps protect your account by flagging passwords that are easy to guess. You might see some of these messages if your password isn’t strong enough:
“Predictable substitutions like '@' instead of 'a' don't help very much”
Swapping out letters for symbols doesn’t make a password much stronger.
“Use a few words, avoid common phrases”
A short phrase like "ilovemydog" might feel personal, but it's also common and easy to guess.
“Add another word or two. Uncommon words are better.”
Unique combinations like “sunflower-puddle-scooter” are much harder to crack.
“Straight rows of keys are easy to guess”
Think: “asdfgh” or “123456”—those patterns are widely used and quickly guessed.
“Repeats like ‘aaa’ or ‘abcabcabc’ are easy to guess”
Repetition doesn’t help. Try something with more variety.
“This is a very common password”
If it’s on a top-100 list somewhere, it’s not safe to use—no matter how easy it is to remember.
“Names and surnames by themselves are easy to guess”
Even if it's your dog’s name, a single word like “Buddy” is still too simple.
💡 Tips for a great password
If your password attempt is getting flagged, try these tips:
- Use at least three or four unrelated words strung together. Example:
grape-tunnel-moose-parade - Mix in symbols or numbers that aren't obvious sequences (e.g., skip "123").
- Avoid anything you'd find in a dictionary or that someone could guess from your social media.
Why this matters
Pet care is personal, and we want to make sure your client info stays secure. 💙
Need help? Reach out to us—we’re happy to walk you through it. You're never on your own here.