What are service fees, and how does this help me?
PetPocketbook automatically adds a 5% service fee on top of each payment when your clients check out online. This fee allows us to cover not only your processing costs but also fees associated with any refunds and/or disputes that may come up. It also helps us keep subscription costs low to best support small local businesses like you!
Because service fees go directly to PetPocketbook, they do not ever hit your books, which is why they are not itemized in your invoices tab.
If your clients want to see a record of the service fee for an individual payment, they can do so by viewing their payment history in the invoices tab in their pet parent portal. For each payment, they will see a summary of tips and fees just below the amount paid for services. They can tap on the information icon next to tips and fees to see the breakdown. (You can see this too on your client’s billing history page in your invoices tab.)
